Terms & Conditions
Nordtelekom Mobile is operated by Pine Telecommunication Limited.
Now Pine Telecommunication Limited (company number 07969151150 1364 53, VAT number 150 1364 53), which has its registered office at Central House, 1 Ballards Lane, Finchley Central, London, N3 1LQ
(“Now”, “we”, “us”, “our” or “ours”) will provide mobile telecommunications services to , the customer with (“you”, “your” or “yours”) on the terms and conditions set out below. By using the Services, the customer agrees to the following:
Account: The mobile telephone account registered or activated by a Customer that Pine Telecommunication Ltd. uses to provide the Products and Services and which logs a Customer's use of the Products and Services.
Agreement: These general terms and conditions, the User Guide accompanying the SIM Card, and the Charges published by Pine Telecommunication Ltd. on the from time to time, including any special offers. The Agreement starts when a Customer registers or activates an Account, uses our Top-Up Services or uses our Services, whichever occurs first.
Charges: All charges for Services, as published from time to time on our website www.nordtelekommobile.co.uk or through customer service.
Connection: The process of giving access to a Service. “Disconnection” and “Re-connection” have a corresponding meaning.
Customer: Any individual, company or partnership that registers or activates an Account with Nordtelekom Mobile.
Customer Communication: Information made available to the customer by Pine Telecommunication Ltd., which provides information on the Services. It may be made available on the customer’s Device or provided electronically or in mailings to some or customers
Customer Services Department: The department of Pine Telecommunication Ltd. that the customer may contact for any enquiries about the Products or Services. The customer may contact the Customer Services Department in several ways:
From your mobile: 1200
From a landline: 02070970196
From abroad: +442070970196
Check balance dial 1244 (option 1)
Check balance by text "BAL" to 1244
Topping-up by text: Text the TOPUP followed by a space and the top-up code (ie: UK5 or UK10 etc.) to 1244
From your mobile: 1233
From a landline: 07973 101 233
From abroad: +44 7973 101 233
visit the website of Nordtelekom Mobile at http://www.nordtelekommobile.co.uk (and click on the "Contact Us" tab),
e-mail the Customer Services Department at firstname.lastname@example.org
Device: A mobile telephone, data card or other personal communication device (excluding Accessories), which is approved by Pine Telecommunication Ltd. for connection to its Network
Nordtelekom Mobile: Brand name of the Mobile Telephone Services provided by Pine Telecommunication Ltd. including but not limited to Roaming, international calling, premium rate services, and content provided by Pine Telecommunication Ltd..
Network: The electronic communications system by which Pine Telecommunication Ltd. makes Services available in the United Kingdom, whether owned Pine Telecommunication Ltd. or not.
Personal Data: The personal information that the customer provides to Pine Telecommunication Ltd. or that Pine Telecommunication Ltd. generates, collects, uses, processes and stores about the customer while providing the Services, including but not limited to its name, address, date of birth, mobile telephone number, call data records including Traffic Data and Location Data, top-up records, credit card or debit card details, billing records, voice mail recordings.
Price List: The list of prices and Charges and any applicable conditions relating to the prices and Charges for the provision of the Service to customers which may be periodically updated by us for our Services.
Roaming: An optional Service which allows the customer to use its Device on other operators’ networks, usually in foreign countries.
Services: Any of the telecommunication services available for use by the customer via our SIM Card
SIM: A card or other device provided by Pine Telecommunication Ltd.. The card allows the customer to access and use the Services by inserting the SIM Card into a compatible GSM mobile telephone.
Suspension: The temporary disconnection of Services; “Suspend” shall have a corresponding meaning
Top Ups: Adding call credit to the user Account.
Top-Up Voucher: A multifunction voucher (whether in physical or electronic form) containing a code that allows the customer to access and use the Services by redeeming the face value of the voucher.
User: The customer or another person named by the customer who is authorized to use his Device.
Website means the website that you are currently using (www.nordtelekommoblie.co.uk) and any sub-domains of this sitewhich are designed and operated by Pine Telecommunication Ltd.;
This Agreement is formed once we accept your request for Services. You therefore are deemed to accept these terms and conditions when you use your Nordtelekom Mobile SIM Card to access the Network.
Once the Agreement is formed, we will open an Account for you and provide you with a Number.
Where we provide you with a Nordtelekom Mobile SIM we will activate it as soon as possible after the Agreement is formed.
You agree that by using the Services or registering aTop-up Voucher against your Account or transfering any money on your existing Accountyou agree to be bound by these terms and conditions and to pay the Charges.
Pine Telecommunication Ltd. will immediately connect you to the Services as soon as you register or activate your Account. As long as you have sufficient credit in your Account, you will be able to continue using the Services until either or you decide to end the Agreement in the ways allowed in this Agreement.
Pine Telecommunication Ltd. will provide the Services to the customer using its own Network and the Networks of one or more telecommunications operators. Occasionally any of these Networks may be unavailable for maintenance, modifications, upgrades, and emergencies or to protect the security of the Network. At these times the Services may be temporarily unavailable.
Mobile telephony is a form of wireless communication and operates on the basis of the transmission of radio and signal frequencies. The transmission of these radio and signal frequencies may be affected by congestion on the Network due to the number of calls or messages or the amount of data being sent and received.
The transmission of the radio and signal frequencies may also be affected by the location of the base stations, obstacles such as buildings or underpasses, and by external factors such as geographic or atmospheric conditions. The Services may also be affected by the quality of the GSM mobile telephone chosen and used by you.
The Roaming Services are subject to the roaming contracts and service quality levels that have been agreed between other national and international telecommunications operators. Pine Telecommunication Ltd. does not have any control over the contracts or service quality levels agreed between these telecommunications operators. Within the European Union the roaming is regulated and Pine Telecommunication Ltd. follows the rules set by the EU.
For the reasons described above, Pine Telecommunication Ltd. does not warrant or guarantee that the Services will be uninterrupted or error free (in terms of Network availability, quality or coverage) in all locations at all times, or that the Services will be suitable for your specific requirements, or that the Services will be completely secure against unauthorized interception.
Pine Telecommunication Ltd. will endeavor to keep any disruption to the Services to a minimum; however Pine Telecommunication Ltd. will not be liable to you for any loss, damage or inconvenience incurred by you as a result of any disruption to the Services for the reasons described above.
Certain types of calls or messages may be excluded from the Services, such as certain premium rate services. We reserve the right to restrict access to these telephone numbers and services.
We do not guarantee or endorse any third party content that you may access or use. Your use of any third party content is entirely at your own risk. We do not guarantee access to third party content where you access or download the content from the Internet or upload or transmit content using the Services. The internet trafic is charged in 1 MB unit.
We may suspend or terminate your Nordtelekom account or service and cancel or terminate our bundle or plan offer at any time without any notice if:
- we reasonably suspect that you are using our products or offers for commercial, as opposed to personal, purposes;
- we reasonably suspect that you are using our products, bundles or offers in an abusive manner that is not reflective of the behaviours of our average customer(s);
- we reasonably suspect fraud or fraudulent activity;
- your usage reasonably exceeds the average monthly mobile voice call, SMS or data volume measured and published by Ofcom (based on the latest figures).
- you are in material breach of any of these Terms or any other terms incorporated by reference into these Terms;
- we determine that your account or SIM is inactive;
- bankruptcy or any insolvency proceedings are brought against you;
- one or more payments for top-up order cannot be collected on time;
- payments collected successfully are subsequently disputed by your or your card issuer or bank.
- the use of any bundle or plan that includes calls or texts or data provided as part of the service exceeds the amount reasonably expected of a person using the service for personal purposes.
If your access to our products or offers is suspended or terminated in accordance with the above list, then any credit in your Nordtelekom accoune or SIM will be forfeited and you shall not be entitled to a refund.
Itemized statements or your account and the record of your use of the Services, including calls and messages made and received and top-up information, are excluded from the Services. You may access this information by contacting customer services.
Our Customer Services Department can supply details of the other mobile operators we have porting arrangements with and how you may port your number.
The Customer agrees to use the SIM Card in a compatible GSM mobile telephone for the purpose of using the Services. Pine Telecommunication Ltd. is not the supplier of the GSM mobile telephone. The Customer solely responsible for any fault with the GSM mobile telephone, which may cause interference, or problems with your use of the Services.
When the SIM Card has been inserted and Customers have registered or activated their Account, they will have access to, and be able to use, the Services.
Associated with your SIM Card are the PIN code (personal identification number) and the PUK code (personal unlocking key). The PIN and PUK codes must never be kept together. You will take every necessary precaution to preserve the secrecy of your PIN and PUK codes. You will be liable for any fraudulent or improper use of your SIM Card or Account that results from the intentional or accidental disclosure of your PIN or PUK code or the transfer of your SIM Card to another person.
The SIM Card remains the exclusive property Pine Telecommunication Ltd. Customers must retain the SIM Card and not lose or damage the SIM Card. Pine Telecommunication Ltd. will only replace a SIM Card where it is found to be defective by reason of faulty workmanship or design. Pine Telecommunication Ltd. may charge you for a replacement SIM Card where Pine Telecommunication Ltd. reasonably believes that you are responsible for the loss or damage of your original SIM Card or where someone has stolen your original SIM Card. It is your responsibility to promptly inform Pine Telecommunication Ltd. of any loss, damage or theft to your SIM Card, or any fraudulent or improper use of your SIM Card.
If you do not use your SIM Card to make a voice call, or send a message or data, or if you do not purchase a top-up using the Top-Up Services, for a period of 30 days from the date you registered or activated your Account or your last use of the Services (whichever is later), Pine Telecommunication Ltd. will contact you by SMS or e-mail advising you that your SIM Card will be deactivated. Pine Telecommunication Ltd. will then provide you with an additional 15 days to make a voice call, send a message or data, or purchase a top-up using the Top-Up Services.
If you make a voice call, send a message or data, or purchase a top-up using the Top-Up Services within the additional15 day period, your SIM Card will remain active. Any previous credit balance in your Account will remain available for you to use, and you will be able to access and use the Services.
If you do not make a voice call, send a message or data, or purchase a top-up using the Top-Up Services within the additional 15 day period, your SIM Card will be deactivated. If the SIM Card is deactivated, your specific telephone number will be reallocated to another Customer, you will not be able to access or use the Services, and you will not be entitled to a refund of any credit balance in your Account
The replacement of the SIM card (if stolen or broken) is 7 GBP.
THE TOP-UP SERVICES
The Services are prepaid services. The Customers are required to Top Up in advance so their Account are in credit. As Charges are incurred they will be deducted from the amount credited the Customers Account. No bill or invoice or statement will be issued to you. The Customers may check your credit balance from time-to-time by calling the number listed in the User Guide.
The Customers pay for the Services by topping-up your Account using any one of the Top-Up Services available from Pine Telecommunication Ltd. The Customers may use the Top-Up Services at any time after registration or activation of your Account. There are several ways that you may top-up your Account:
The Customers may purchase a Top-Up Voucher at any participating retail outlet and activate the PIN code by following the dialing instructions on the Top-Up Voucher. The Customers may also activate the PIN code for a Top-Up Voucher purchased at a participating retail outlet by using the Online Top-Up Service.
The Customers may register your details with Pine Telecommunication Ltd., purchase a Top-Up Voucher online and activate the PIN Code by using the Online Top-Up service.
If The Customers top-up their Account within ninety (90) days from the date they registered or activated their Account or your last use of the Services (whichever is later), the amount of the top-up credit the Customers purchased will be added to the credit balance in their Account at the time of your top-up.
The credit balance in Accounts of the Customers may only be used for the Services. The Customers are not entitled to receive any cash refund for any credit balance remaining in their Account at any time, including where they fail to use the Services and their SIM Card has been deactivated or where this Agreement has been terminated.
Interest is not payable on any credit balance in the Customers’ Account. Each time the Customers use the Services (or someone else uses their GSM mobile telephone) the credit balance in your Customers’ Account will be reduced for the voice call, message or data you are making or sending according to the destination and the current Charges.
For the avoidance of doubt, any Top Up Voucher shall expire on the date stated on the Voucher (if any).
FAIR USE POLICY
The Customerr agrees not to use the SIM Card or the Services and not to permit another person to use their SIM Card or the Services:
fraudulently or in connection with a criminal offence;
for the purpose of making an unsolicited communication or storing and/ or communicating any material which is offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance or a hoax, or which is a breach of privacy, an infringement of copyright, or is otherwise unlawful,
to knowingly and deliberately cause annoyance, inconvenience or needless anxiety to another person,
to make any offensive, abusive, indecent, defamatory, obscene or menacing call to any Customer Services Department representative,
to transmit a virus or other malicious software, use the Services in a manner that impairs the operation or security of the Network or may cause death, personal injury or damage to property,
with equipment that is not approved for use with the Network, including, but not limited to, SIM-boxes and SIM-gateways,
to support calls to call forwarding services, onward calling services or calls to telephone numbers which pay a revenue share or resell to others or commercially exploit our Services, and
otherwise than in line with the conditions of this Agreement.
If Pine Telecommunication Ltd. reasonably suspects that you have failed to comply with any of the provisions of this Agreement, Pine Telecommunication Ltd. shall have the right to suspend, partially or fully, your access to the Services and/ or terminate this Agreement without prior notice and with immediate effect.
If Pine Telecommunication Ltd. terminates this Agreement for this reason, The Customersrs’ SIM Card will be deactivated. If the SIM Card is deactivated, The specific telephone number of the Customerr will be reallocated to another Customer, the Customersr will not be able to access or use the Services, and you will not be entitled to a refund of any credit balance in your Account.
Upon activation of a SIM Card, the purchase of a Top-Up Voucher or the use of the Top-Up Services, the customerrs may be required to register their Personal Data with Pine Telecommunication Ltd., such as their name, address, date of birth, credit card or debit card details. If Pine Telecommunication Ltd. determines that the Personal Data that the Customersrs provide is false, Pine Telecommunication Ltd. Shall have the right to suspend, partially or fully, that the Customerr access to the Services and/ or terminate this Agreement without prior notice and with immediate effect.
If Pine Telecommunication Ltd. terminates this Agreement for this reason, the Customersrs’ SIM Card will be deactivated. If the SIM Card is deactivated, your specific telephone number will be reallocated to another Customer, he will not be able to access or use the Services, and he will not be entitled to a refund of any credit balance in your Account.
Fraud Prevention Agencies
If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies.
Law enforcement agencies may access and use this information. Pine Telecommunication Ltd. and other organisations may also access and use this information to prevent fraud and money laundering, for example, when: checking applications for, and managing credit and credit related or other facilities; recovering debt; checking insurance proposals and claims; checking details of job applicants and employees. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
DATA PROTECTION AND PERSONAL DATA
Pine Telecommunication Ltd. will only generate, collect, use, process and store the Customers’ Personal Data in accordance with all applicable laws and regulations, as amended from time to time.
Pine Telecommunication Ltd. has implemented appropriate technical and organizational security measures to protect your Personal Data against accidental or unlawful destruction, accidental loss or alteration, or unauthorized or unlawful storage, processing, access or disclosure.
By registering or activating an Account, the Customers consent to Pine Telecommunication Ltd. , processing and sharing Personal Data provided by the Customer or generated in the course of supplying the Services to the, including details of voice calls, messages or data that the Customers have sent ("Traffic Data") and the geographic position of your GSM mobile telephone ("Location Data") for the purpose of:
supplying the Products and Services to you,
the administration of your Account by the Customer Services Department,
providing you with service information, for example about Network faults,
market research and profiling your usage and purchase preferences, and
complying with applicable laws and regulations.
For Pine Telecommunication Ltd.to perform its obligations under this Agreement, Pine Telecommunication Ltd may need to disclose your Personal Data to other companies that will process your Personal Data on behalf of Pine Telecom Ltd.. These third parties are permitted to use your data only in accordance with our instructions and the law.
Pine Telecommunication Ltd. may from time to time monitor or record the Customers’ conversations with the Customer Services Department. This may be done for quality control purposes, to improve the Services, to ensure compliance with governmental, regulatory or enforcement agency requests or to detect fraud.
Pine Telecommunication Ltd. will, subject to the applicable laws and regulations, provide the Customers with a copy of their Personal Data stored by Pine Telecommunication Ltd. upon your written request. Pine Telecommunication Ltd. may charge a nominal administration fee for providing the Customers with a copy of their Personal Data. It is the Customers responsibility to notify Pine Telecommunication Ltd. of any changes to any Personal Data provided by them to Pine Telecommunication Ltd. The Customers may also request that any incorrect information is corrected. Where permitted by the applicable laws and regulations, Pine Telecommunication Ltd. will delete Personal Data upon the Customers’ written request.
From time to time Pine Telecommunication Ltd. may make promotional offers. Unless stated otherwise, each promotion and offer is standalone and is not available in conjunction with any other promotion or offer. All promotions, offers or bundles can be withdrawn or varied at any time at our discretion.
Changing the Agreement
Pine Telecommunication Ltd. can change or update the Agreement at any time. Pine Telecommunication Ltd. will only do this if we have a valid reason, for example to reflect changing arrangements with the Network Operator, or changing legal, regulatory or business requirements. Pine Telecommunication Ltd. may also need to change these terms and conditions as a result of changes by its Network suppliers or for other technical or commercial reasons, such as changes to our Products and Services. Pine Telecommunication Ltd. may also change our Charges or introduce new Charges.
Where Pine Telecommunication Ltd. makes a significant change to this Agreement, Pine Telecommunication Ltd. will notify the Customers about this change and also place details on the Website. If the customer does not agree with a significant change to this Agreement, he may stop using the Services.
All changes will be posted on the Website; it is the Customers responsibility to regularly check the Website for changes affecting the Services.
LIABILITY OF Pine Telecommunication Ltd.
Pine Telecommunication Ltd.is not responsible for the failure of any retail outlet to properly activate your SIM Card or Top-Up Voucher or process any payment you made. In these cases, you should contact the retail outlet where you obtained your SIM Card or purchased your Top-Up Voucher and request a refund.
Pine Telecommunication Ltd. does not accept any liability for the delivery, performance and use of the Products and Services other than as stated in this Agreement.
Pine Telecommunication Ltd. obligation to pay you damages or losses is limited to £500 within a 12 calendar month period.
If the Customer incurs any damage or loss or inconvenience, he must notify the Customer Services Department in writing of the claim as soon as possible and in any event within four (4) weeks after the discovery by you of the claim. Damage, loss or inconvenience that has not been reported in writing to the Customer Services Department within this four (4) week period shall not be compensated. This four (4) week period will not apply if you are using the Services as an individual consumer (and not in combination with a trade or business) and you could not have been reasonably expected to notify the Customer Services Department in writing within this period.
Pine Telecommunication Ltd.swill not be liable to the Customers for any breach of its obligations under the Agreement caused by any matter beyond our reasonable control.
The Customer may not assign, sub-license, transfer or otherwise dispose of or attempt to dispose of any of your rights or sub-contract (if applicable), transfer or otherwise dispose of any of your obligations, in whole or in part, under the Agreement.
Pine Telecommunication Ltd. has the right to assign, transfer or otherwise dispose of any of its rights under the Agreement, or to arrange for our obligations to be carried out by a third party on our behalf, without the permission of the Customer, provided the level of service s not reduced as a result.
A customer that is a business undertakes to ensure that its officers, employees and contractors comply with the Agreement.
The Agreement, together with the Tariff and Services description, constitutes the entire agreement between the customer and Pine Telecommunication Ltd. in relation to its subject matter.
The terms of the Agreement shall be governed by, construed and interpreted in accordance with English law and any disputes will be settled in the Courts of England & Wales, Scotland or Northern Ireland (as applicable).